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Firstbeat Sports Knowledge Base
Troubleshooting & FAQs
Troubleshooting & FAQs
Solutions to common problems.
Fix Sensor connection and pairing problems
Coach app or Athlete app does not find the Sensor
Error 'Profile information update to sensor failed' when pairing the Sensor
Sensor firmware update fails
Sensor does not record heart rate
How to put the Sensor into firmware update mode manually
Fix data sync and data quality problems
High error percentage in Sensor data
Measurements are not syncing to Sports Cloud
Team session was not saved in the Coach app
Data does not download from the Sensor
Submaximal Fitness Test fails for an athlete in the Coach app
Measurement error and heart rate data quality explained
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Send log files to Firstbeat Support
How to send log files from the Coach app to Firstbeat Support
How to send log files from the Athlete app to Firstbeat Support
Fix Sports Cloud and app problems
Coach app or Athlete app does not load or freezes
Sports Cloud is not working or a page does not open
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