Team session was not saved in the Coach app

This article explains what to do when a team session recorded live in the Firstbeat Sports: Coach app was not saved or disappeared.

Symptom

• When you want to save the session, there is nothing to save.
• The session disappeared after you named or saved the session.
• The session ended early.
• The session is not visible in Firstbeat Sports Cloud.

Solution 1: Keep the data and download the Sensors

1. Do not delete anything. Do not delete anything from the Firstbeat Sports Sensors or the iPad.
2. Download the Sensors. The measurement data may still be on the Sensors. Download the Sensors normally.

Solution 2: Create the session manually in Sports Cloud

If the session is still missing after the Sensors are downloaded and the data has synced to Firstbeat Sports Cloud, create the team session manually in Sports Cloud. See How to create and edit sessions in Sports Cloud.

If the problem continues

Ask the Customer Agent chat on this page or email support@firstbeat.com. Include as much information as possible to help us solve the issue faster.