Sports Cloud is not working or a page does not open

This article explains how to fix Firstbeat Sports Cloud when a page or a report does not open, or a button does not work.

Symptom

• A page or a report in Sports Cloud does not open.
• Sports Cloud shows error 403.
• The save button stays grey when you edit an athlete profile.

Solution 1: Refresh the page

1. Refresh. Refresh the page and try again.
2. Check the connection. Check that your internet connection is stable.

Solution 2: Use a private window or another browser

1. Open a private window. Open Sports Cloud in a private (incognito) browser window and try again.
2. Try another browser. If the problem stays, open Sports Cloud in a different browser.

Solution 3: Clear the browser cache and cookies

1. Clear the cache. Clear the browser's cache and cookies.
2. Try again. Open Sports Cloud again and retry the page, report or save.

If the problem continues

Ask the Customer Agent chat on this page or email support@firstbeat.com. Include as much information as possible to help us solve the issue faster.