How to renew an expired Firstbeat Sports account

This article explains how to renew a Firstbeat Sports account that has expired. An expired account means that the subscription period has ended. Your data is not deleted.

Option 1: Individual athletes and small accounts

1. Buy a renewal. Buy a renewal in the Firstbeat Sports webshop. Use the same email address as on your Firstbeat Sports account.
2. Wait for activation. Firstbeat activates the account manually within one business day.

Option 2: Teams and clubs

1. Contact your account manager. Agree on the renewal with your account manager.
2. Wait for reactivation. The account is reactivated within one business day after the renewal is confirmed.

Option 3: Accounts bought from a local distributor

If you bought your account from a local distributor, contact the distributor to renew the account.

Result

Your account is active again, with all your data in place.

If the account still shows as expired

If the account still shows as expired one business day after the renewal, contact Firstbeat Support with the account name and the date of the renewal.

Need more help? Ask the Customer Agent chat on this page or email support@firstbeat.com.