How to change the email address or username of a Firstbeat Sports account

This article explains how coaches change their own email address or username, and the email address or username of an athlete, in Firstbeat Sports Cloud. Athletes ask their coach to make the change. To change a password, choose Forgot password on the login screen of Sports Cloud or the app.

Option 1: Change your own email address or username

1. Open your profile. In Sports Cloud, click the profile menu in the top-right corner and select My Profile.
2. Change your details. Change your email address, or change your username in the Username field, and save your changes.

Option 2: Change an athlete's email address or username

1. Open Team Management. Open Menu in the top-left corner and go to Team Management.
2. Edit the athlete. Click the edit button for the athlete in the Edit & Remove column.
3. Change the details. Change the email address in the Email field or the username in the Username field, and save your changes.

Option 3: You are a coach and cannot log in

1. Contact Firstbeat Support. Give your account name, your old email address and your new email address.
2. Get Admin confirmation. An Admin of your account must confirm the change.

Result

The new email address or username is saved to the profile.

Need more help? Ask the Customer Agent chat on this page or email support@firstbeat.com.